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Repair and Returns

Repair and Returns

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Dataloggers & Satellite Transmitters Designed & Manufactured by Sutron in the USA
Sutron, an ISO 9001 company, not a 3rd party, engineers and manufactures in the USA all of our Station Data Loggers, Logging Sensors and Satellite Transmitters.  Thus, Sutron’s Repair Time is the most expedient in the industry.  System providers who buy equipment from 3rd parties simply cannot match our turn-around time for repairs.

Repairs to Sutron equipment are handled by our Customer Service Department. When repair service is needed, please follow the following procedure:

First call Customer Service at (703)406- 2800 (or email to service@sutron.com) for a Returned Material Authorization (RMA) Number. Then return the equipment to our factory at the address listed below, clearly indicating the RMA number on shipping papers and carton. Transportation charges to return the equipment are paid by the customer. In addition to the equipment, please include with your shipment a statement clearly defining the fault or problem you are experiencing with the equipment.

Repair turn around time is normally 30 days after equipment is returned to Sutron (45 days for the Accubar).

After repair, each unit is tested thoroughly to ensure that it meets original equipment specifications. This includes complete environmental testing from -40°C to +50°C, as well as 72 hours of burn-in at +55°C.

Warranty Items
Sutron manufactured equipment is warranted for two years. Equipment not manufactured by Sutron is warranted by the equipment manufacturer. See the full text of the Sutron Commercial Warranty. Remember, that this warranty does not cover damage due to misuse or acts of nature. Please call Customer Service before returning equipment to discuss the problem you are having with the equipment.

Out of Warranty Items
Defective equipment that is out of warranty should be returned to Sutron, transportation charges prepaid by the customer. Include in your documentation the RMA number obtained from Customer Service. The repair cost will include time and materials. Repaired equipment is warranted for a period of 90 days from date shipment.

Extended Warranty and On-site Maintenance
Extended warranty and on-site maintenance contracts are available. Price quotations may be obtained from Sutron Customer Service representatives.

Loaner Equipment
Some loaner items are available for use while equipment is being repaired. Call Customer Service for availability- (703) 406-2800.

service@sutron.com – Let us know how we can help.