The Customer Service Department's goal is to maximize the flow of data from the Hydrological and Meteorological stations on which our customers rely.

Our telephone support, (703)406-2800, provided to many customers who are responsible for station maintenance, is highly successful at resolving problems without having to remove any existing equipment.

When repair is required, Sutron's Customer Service Department returns most items within 30 days. Some products require longer term testing after repair. However, our steadfast goal is to return all Sutron-manufactured items within 30 days.

Because Sutron designs and manufactures all of the Dataloggers and Satellite Transmitters that we sell, we are able to provide the most expedient repair process available in the industry.

We are committed to Training and offer several different Training options. Moreover, we also visit customers in the field to directly assist with set-up and maintenance of their stations. Classroom training held at our customers' offices as well as scheduled at our Sutron Corporate Headquarters in Sterling, Va. are also available.

Please call our Customer Service Department if you are interested in receiving training on your Sutron equipment - (703)406-2800.

Download Customer Service PDF.